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How much will delivery cost?

Our delivery costs are generated based on the weight of the items in your basket and the delivery address so that we can give you the lowest delivery cost we can. Simply take your order through to checkout and a delivery cost will be created for you.

But… Delivery to the EU, Switzerland and Norway starts at £9.95 for small items and £14.95 for up to two bags.

When can I expect my order to arrive?

All International orders are processed and despatched from the UK on working weekdays only (not weekends or holidays). The number of days it takes for you to receive your order depends on when an order is placed, the distance of travel, the type of delivery service and any customs clearance service.

Our delivery times listed below are estimates:

Deliveries will typically arrive within 1-3 working days of despatch.

We cannot provide an exact delivery date/time, but a tracking number can be provided on request.

If your parcel hasn't reached you within 14 working days, please contact us.

What happens if I’m not in when my order is delivered?

All our deliveries must be signed for on receipt as proof of delivery and as such we cannot accept orders to a PO Box for delivery address.

If no one is at your delivery address to sign for and accept your package at the time of delivery the courier will leave a card in order to rearrange the delivery or an address from which you need to pick up the package and a time limit. Please make sure you collect the order in time as they will return packages to us if you do not collect it.

If the courier DOES have to return packages to us, we reserve the right to ask for a second delivery charge to re-despatch your order to you. We also reserve the right to retain the return charges if packages are returned due to you giving us an incorrect address.

In the event of error in entered delivery information, failure to pay relevant local taxes or failure to accept the delivery, an administrative charge may be withheld in the event of any returns refund. Where initial delivery is charged, this may be also be withheld for the same reasons.

We email our Gift Certificate to the appropriate address and so the Delivery Method will read "NO SHIPPING”.

See our TERMS AND CONDITIONS OF SALE for additional delivery info.

See our RETURNS AND WARRANTY POLICY for additional info.

  • O chic
  • O city
  • O bag soft